About

Care, Compassion, Comfort for your Non-Emergency Medical Transportation Needs

Capital NEMT provides a full spectrum of medical transportation for non-emergency patients. Non-emergency transport care needs vary greatly depending upon patient mobility status. Capital’s communications professionals are readily available for guidance on which transport mode is most appropriate for each patient’s care level.

When transportation is unreliable, access to essential healthcare services is reduced, impacting patients negatively. Capital Non-Emergency Medical Transportation is well-equipped to address this issue. We enhance NEMT with advanced technology and a digital network that ensures patients reach the appropriate care when needed.

Capital is a growing company specializing in non-emergency medical transportation in San Antonio and its nearby regions. Our main office is located in San Antonio, Texas and we offer reliable transportation options and practical solutions for every client. Our goal is to ensure a safe, professional, and trustworthy experience for customers from start to finish. We provide dependable transportation for senior citizens, individuals with disabilities, and those scheduled for out-patient procedures. Our services also include wheelchair transportation for special events and transfers to San Antonio International Airport.

Services

We provide non-emergency service throughout Atascosa, Bandera, Bexar, Blanco, Comal, Edwards, Frio, Gillespie, Guadalupe, Hays, Karnes, Kendall, Kerr, Kinney, Llano, Mason, Medina, Real, Sutton, Travis, Val Verde, and Williamson. Burnet, Coryell, Lampasas, and San Saba counties. We also offer services throughout all the counties in Texas.

• All drivers are professionally trained in CPR/AED and Defensive Driving.
• All vehicles are equipped with first-aid kits.
• We offer a safe and professional service.
• Our vehicles are climate-controlled and cleaned daily for client comfort.
• Additional seating for family members/caregivers at no extra charge.
• Vehicles are equipped with wheelchair ramps
• Wheelchairs for pickup/drop-off available upon request.

Typical trip types we serve:

• Doctor’s Appointments - Adult Day Care Facilities
• Dialysis Appointments
  • Nursing Care Facilities
  • Assisted Living Homes
• Pharmacy Trips - Chemotherapy
• Outpatient Surgery
  • Family Events - Shopping Center Trips
• Airport, Bus, and Train Stations
• Special Events and Concerts

Reservations & Payment

Payment

Pick-up fees and mileage charges apply for each transport. Capital accepts major credit cards and cash. Only clients with an approved Capital Agreement will receive invoices for transportation services.

How to Make an Inquiry / Reservation

Please fill out the required information below. A representative will reach out to you to discuss availability, pricing, and the process.

Contact

Send a message or call to arrange non-emergency medical transportation.

Careers

MINIMUM REQUIREMENTS

• At least 27 years of age or older.
• High school diploma or general education degree (GED).
• Possess a valid Texas driver’s license with no traffic violations including suspensions, DUI, and DWI.
• Must be able to pass drug/alcohol screening.
• Current CPR / AED certification (Provided in the house), and Defense driving Certificate.
• Drivers must not have a felony or misdemeanor conviction within seven years prior to the initial hire date.
• Able to pick up and push at least 50 lbs. Able to push up to 300 lbs. in a wheelchair.

FAQs

1. What if I have a cancellation or change?

We understand that plans can change and strive to accommodate. Advanced notice is encouraged. For changes or cancellations made 24 hours or more in advance, there is no charge. A fee of $20 applies for cancellations made with less than 24 hours' notice. For cancellations with less than 2 hours' notice or if a vehicle is dispatched and no one is present (no-show), a no-show fee will be charged at half the trip cost for round trips and the full cost for one-way trips.

2. How far in advance should I schedule my transportation?

Customers can book trips online up to 24 hours in advance. For trips that require scheduling within 24 hours, customers should call to discuss available options. We aim to accommodate trips that are at least 3 hours away. It is important to note that same-day transport services are primarily available for customers with flexible schedules. For specific travel times, advance reservations are highly recommended, as our fleet is frequently booked several days in advance.

3. When are patient transportation services available?

Patient transportation services are available 24 hours a day, 7 days a week. Our drivers can take you anywhere within Bexar County and beyond. Please note that additional fees will apply for after-hour services.

4. Can I travel in my own wheelchair?

Yes, you can. We encourage you to remain in your manual or electric wheelchair during transport for your comfort.

5. Do you accept insurance, such as private, Medicaid, or Medicare?

A pre-authorization letter from your insurer is necessary for private insurance, national insurance, and workers’ compensation insurance prior to using our transportation service.